FAQ

SERVICE QUESTIONS:

How long will my hair color last?

When you use high quality products (shampoos, conditioners, and styling aids) specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with 5 to 6 being typical. Fading really depends on your hair’s porosity, how often you wash your hair, how hot the water is, and how much you’re in the sun.  If you are currently using non-color safe higher detergent drugstore type shampoo it will strip your color quickly. Also, conditioners with a high paraffin content will bind to your color and make it wash away quickly.  I am happy to make product recommendations for your home hair care during your appointment.

What are the DevaCurl services that you perform?

Please click over to my blog entry titled Curly Girls Rejoice and Let Those Curls Loose!  for more information.

What is the difference between a haircut and a trim?

There is no difference between a trim and a haircut.  A “trim” that removes one quarter of an inch takes just as long as a haircut that removes 5 inches of hair.  In fact, a trim takes more precision and it usually takes longer to cut a tiny amount of hair all around your head.  All that being said, bang trims are complimentary.

How do I pay you after a service?

When you book online, you can add your credit card info and it will be processed one hour after your services are complete on the day of the your appointment.  The booking software default setting adds a 20% gratuity, unless you wish to make a change.  The system operates very much like Uber.  I do accept cash, local checks, and all credit cards, including American Express.

POLICIES:

What is your cancellation policy?

I completely understand that life can get in the way of hair appointments. In the event you need to reschedule, I ask you give me 24 hours notice to avoid a 50% fee for these services, and so I have enough time to fill your appointment spot.  If you "no-show" you will be charged 100% of the total services booked.   Prepayment may be required after the second incident. 

 

What if I'm late to my appointment?

I will do my best to accommodate you, but if you are more than fifteen minutes late, you may be asked to reschedule.  My clients are sometimes scheduled back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of appointments are scheduled after yours.  

What if I can't find any appointment times that work with my schedule?

My online booking software shows my current availability and is always up to date.  Evening and weekend appointments are the most requested times for the salon. I recommend scheduling your next service prior to leaving the salon to ensure you receive the appointment that best suits your schedule.  If you cannot find an appointment, please text me and I can add you to my waitlist.

What is Automatic Checkout?

If you book your appointment online we can use the automatic checkout feature.  Your card will be automatically charged after your appointment is complete.

 

Tipping* happens separately: 
You’ll receive a text notification to adjust your tip amount. Otherwise, you will be charged for the default tip in your account settings.  *Default tips are set to 20% unless you adjust it in your settings. 

 

***If you prefer to pay with CASH, let me know and I will bypass the automatic checkout feature at your appointment.***

Can I bring my children with me?

For safety and liability reasons, I ask that prior arrangements be made for the care of your children during your appointment.  I do provide services to the children of my adult clients.  

What should I do if I'm not happy with my services?

Please let me know.  I really do go out of my way to make sure my clients are happy with their hair.  When someone isn’t, I will do what it takes to make the situation better.  Please believe me when I tell you that you are doing me a favor by telling me that you aren’t completely satisfied, but, I can't do anything about it if I don't know.  I will work with you to get it right.

What is your return policy on products?

Returns on unopened or defective products can be swapped out or refunded.  Returns of opened products that you don't like or would like to exchange will be refunded within 14 days of original sale.  After that I will exchange it for another product.

Located inside
Capelli Studio Salons
615 Johnnie Dodds Blvd., Suite 101
Mount Pleasant, SC 29464
843-882-5015
info@jodylemmon.com
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© 2019 by Jody Lemmon